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Top 3 Soft Skills Leaders Need in 2017

Jan 20, 2017

In today’s technology world, everyone is trying to stay up on the latest trends in technology, on social media and in marketing. The powerful soft skills are brushed over.  They may not be as flashy.  Most of us don’t or won’t share with our network the brand-new word we learned today!! What’s the point? No one will care.

They may not care but you should.  Why? They can make all the difference in your business.

Here are the top three:

  1. Listening: It is in very short supply. I hear complaints all day from leaders, clients and networking partners. Everyone’s short attention spans, in a sea of information, create a greater need to listen. This means, do not interrupt or tell a bigger story than they did. Better yet, stop spending the whole time they are communicating actively formulating your reply.  When then send you a message, quiet your brain and focus on them.  Be intentional to truly understand their message.  Let internal silence tow enlightenment now.

  1. Communication: Saying the right word at the right time with the right tone can change a relationship forever. Today we experience more generations in the workplace than ever before and technology is bringing cultures closer together too.  Communication evolves every day. Just in 2016, we had new words added to the dictionary, emojis developed into a language and live video emerge as a preferred communication method.   Leaders must be students of communications or risk being left behind.

 

  1. Non-verbal Communication: 140 characters, texts, Instagram, and remote workplaces create a need to decipher non-verbal communication with grace and expertise. Yes, I did say grace. A lack of response and typos must be meet with kindness and a desire to understand the message you are trying to receive.  Let go of perfection and strive to understand the communique you received. It is up to you to be the detective to align your understanding with the sender’s intent.

Tip for Success:

-Make it a daily goal to practice good communication.

-Verify your message was received and understood.

-Follow any rules of engagement established by the individual or organization.

-Choose to listen to hear the message you are trying to receive before developing a response.

#TriumphToday

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